Pilgrims Outlet reserves the right to review and cancel orders at any time.
PLEASE NOTE: Due to the unique nature of our outlet, with constantly changing inventory and limited availability of some of our products, there may be instances where we are unable to fulfill your order. We want to assure you that we make every effort to meet your order requirements, but in some cases, it may not be possible.
Pilgrim Outlet's Buy 2 & Get The 3rd FREE Sale.
Due to the nature of our ‘Buy 2 and get the 3rd Free’ promotion and the volume of customers trying to buy the same styles simultaneously, we may not be able to fulfill all or part of your order as anticipated. Please keep in mind when purchasing on our Outlet website that we cannot guarantee a full-size range for any of our outlet styles, as they are end-of-line or end-of-season styles.
If your ‘free’ item cannot be fulfilled and is refunded, we will process a refund for the next lowest priced item, this amends your order from a "buy 2, get 3rd free" to a "buy 1, get 1 free".
The intention of this promotion is to provide you with an extra item at no cost when you purchase two qualifying items. If all qualifying items are deemed faulty you will need to return all items (including complementary item) in you order to receive a full refund.
In the unfortunate event that multiple items from your order are sold out or unable to be fulfilled, your entire order will be canceled. This means that if multiple items you've selected become unavailable, the entire order will not be processed, and you will be refunded, this policy is implemented to ensure a smooth and efficient order fulfillment process. If this situation occurs, you will receive notification of the cancellation.
All Outlet sales are FINAL. We do not currently accept returns for change of mind or incorrect sizing. Please read both our sizing chart and the product description before making your purchase.
Pilgrim Outlet's Mystery Boxes.
- All Mystery Boxes are final sale and are not eligible for a return, refunds, or exchanges. If, however, you have any questions regarding your mystery box, please contact us at firstname.lastname@example.org.
- Our team inspects every garment to ensure it is in perfect condition. In the case of a major fault with a garment, we will provide a replacement that is identical or as similar as possible.
- Your Mystery Box will be selected at random with your desired size. Items will be either ALL Pilgrim Clothing items or ALL Azzurielle items. Brands will not be mixed.
- Colours & styles will vary between every box. We pick each Mystery Box individually and include as much variety as we can in your chosen size.
- Images are an example only of the styles you may receive in your Mystery Box.
- Mystery Boxes may take 1-3 business days to be dispatched due to the nature of the product.