The below Returns information refers to the Pilgrim Outlet website only. If you have purchased from our main online store, please refer to that separate returns policy here.

Please be aware that the items listed on our Outlet website may have been previously utilised for in-store display or for try-on purposes. This means that while they are still in excellent condition, they may have been handled or worn briefly within the store environment.


All Outlet sales are FINAL. We do not currently accept returns for change of mind or incorrect sizing. Please read both our sizing chart and the product description before making your purchase.


If you have received an item with a major fault, please get in contact with our team at and include photos of the fault and your order number.

If you have received an item with a minor fault, such as loose threads on clothing please get in contact with our team at and we will provide you with a prepaid returns label to have the item repaired and sent back out to you.

Please do not return your item/s until the fault has been assessed by our team and a return label has been provided to you, as this will cause processing delays.

How do I contact the customer service team?

The Customer Service team operates on Monday to Friday (excluding public holidays in Melbourne, Australia) from 8am until 3pm (AEST). Our support email address is