The below Returns Policy refers to this Outlet website only. If you have purchased an item from our normal Pilgrim Clothing website, please refer to that separate returns policy at pilgrimclothing.com.au
WHAT IF I CHANGE MY MIND ABOUT A PURCHASE OR IT DOESN'T FIT?
As this is an outlet offering a range of discounted and clearance products, we do not currently accepts returns for change of mind or incorrect sizing. Please read both our sizing chart and the product description before making your purchase.
WHAT IF A PRODUCT IS FAULTY OR INCORRECTLY DELIVERED?
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty or we have not delivered what you ordered, you can return these products and opt for a replacement (if available), credit or refund. Pilgrim Clothing will supply you with a pre-paid returns label.
WHAT IS THE PROCESS FOR RETURNS?
We will accept returns at any time if products are faulty or the incorrect products were delivered. You can register your intention to return by contacting our Customer Service team at firstname.lastname@example.org (between 9am and 5pm AEST Monday to Friday).
HOW LONG WILL IT TAKE TO GET A REFUND?
Sometimes packages can take a little while to get back to us, so please allow up to 14 days for us to process your return from the time you send your items back to us. We'll be doing our best to refund/credit your account as soon as the package is in our hands.
HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?
The Customer Service team operates on Monday to Friday (excluding public holidays in Melbourne, Australia) from 9am until 5pm (AEST). Our support email address email@example.com
Please note: Credit notes received from pilgrimclothing.com.au CANNOT be used on the outlet store. These are only valid on the main pilgrim website.